Who we are
Dental IT Ltd is a company registered in England and Wales (company number 05785120), with its registered office at 3A Abbeydale Road South, Sheffield, S7 2QL. We are the data controller for the personal information described in this policy. You can contact us about anything in this policy at support@dentalit.ltd.uk or on 01433 377 977.
What information we collect
Information you give us. When you contact us by phone, email, our website, or book a call, we may collect your name, practice or company name, job title, email address, phone number, and the content of your enquiry.
Information collected when we provide services. When we support your practice's IT, we may process information necessary to deliver that support, such as user account names, device and network information, and the contents of support tickets. Where our work involves systems that store patient data, we act under the instructions of the practice as a data processor, governed by our contract with the practice. We do not use patient data for our own purposes.
Information collected automatically. Our website may collect limited technical information such as IP address, browser type and pages visited, used to keep the site secure and understand how it is used.
Call recordings. Calls to and from our helpdesk may be recorded, summarised and analysed for training, quality and service improvement purposes.
How we use your information
We use personal information to respond to enquiries, provide and improve our services, manage our contracts with customers, meet our legal obligations, and, where you would reasonably expect it, tell existing and prospective customers about relevant services. Our lawful bases are the performance of a contract, our legitimate interests in running and promoting our business, and compliance with legal obligations. Where we rely on consent, you can withdraw it at any time.
Who we share it with
We do not sell personal information. We share information only with service providers who help us run our business (such as hosting, email and telephony providers), with professional advisers where necessary, and where required by law. Where providers process data outside the UK, we ensure appropriate safeguards are in place.
How long we keep it
We keep personal information only as long as needed for the purposes described above, or as required by law (for example, accounting records). Support records and call recordings are retained in line with our internal retention schedules and then deleted.
Security
We apply the same standards to our own systems that we recommend to our customers, including access controls, encryption, multi-factor authentication, monitoring and tested backups.
Your rights
Under UK GDPR you have the right to access your personal information, to have it corrected or deleted, to restrict or object to its processing, and to data portability. To exercise any of these rights, contact support@dentalit.ltd.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk) if you are unhappy with how we have handled your information.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.
Last updated: June 2026.