No being bounced between suppliers
What matters to you is that you are not bounced between the hardware and software support, with one blaming the other. Some issues are clearly hardware, and the responsibility of your IT support. Others are almost certainly the software provider. But some issues could be with either party, and we take ownership of these until we can prove one way or another whether the issue is hardware or software.
Conference calls
Our helpdesk staff will often set up a conference call between you, your software support, and us, to help get to the bottom of an issue.
Systems we know
We have customers with, and are familiar with, all the major DPMS systems including SOE Exact, Dentally, Dental Plus, Software for Dentists (SfD), Carestream R4, Pearl and Orthotrac.